Frequently Asked Questions
When I need the services of a restoration company, who do I call?
Please call us first at 1-888-665-6775 to minimize damage.
Is Okanagan Restoration Services insurance approved?
Yes! We are an all-trades certified, fully insurance approved restoration company. Our work is 100% guaranteed.
How do I know the work I need done will be done to my satisfaction?
Simple. All work done by Okanagan Restoration Services carries a 2-year guarantee. If you’re not 100% satisfied with the work done, or if down the road it becomes an issue, all you have to do is call and we’ll ensure your problem is fixed. We stand by our work.
What happens to the non-restorable items?
Your Restoration Contractor can list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.
How do I know what items were removed from my home?
All items being removed are listed on an Inventory Control Sheet.
Will there be changes to the schedule/timeline?
It is normal for the project schedule to adjust slightly as the job progresses. There are often unforeseen challenges or changes that arise during the repairs that will affect the speed and dates of completion.
Who authorizes repairs?
You as the property owner authorize repairs and we will furnish you with an authorization form to complete prior to initiating any work.